Refund policy

Return & Refund Policy

Last updated: September 2026

At Vireza, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a return, items must be unused, unworn, unwashed, undamaged, and returned in their original condition with all tags, packaging, accessories, and protective materials attached.

Items showing signs of wear, fragrance, makeup, stains, alterations, damage, or missing tags may not be eligible for a refund.

Non-Returnable Items

For hygiene, safety, or final-sale reasons, certain items may not be eligible for return. These may include gift cards, personalized items, final-sale merchandise, and products specifically identified as non-returnable at the time of purchase.

How to Request a Return

To request a return, contact us at info@vireza.com and include your order number, the item you wish to return, and the reason for the return.

Please do not send products back without first contacting us. Return instructions and the appropriate return address will be provided after your request has been reviewed.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning merchandise. Vireza is not responsible for return packages lost or damaged in transit.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@vireza.com.

Please include your order number and clear photographs where applicable so we can review the issue and provide an appropriate solution.

Refunds

Once your returned merchandise is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

Exchanges

If you need a different size, color, or product, please contact us. Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.