VIREZA CUSTOMER CARE
Returns & Exchanges
We want you to feel confident with your purchase. If something is not quite right, review the information below to understand return eligibility, refund processing, exchanges and damaged-item support.
RETURN POLICY
30-Day Return Window
Eligible items may be requested for return within 30 days of receiving your order. Items must meet the conditions listed below and should not be sent back before contacting Vireza customer care.
01
30 Days
Request an eligible return within 30 days of receiving your order.
02
Original Condition
Products should be unworn, unused, unwashed, undamaged and include original tags and packaging.
03
Contact Us First
Email Vireza before mailing a return so our team can review your request.
04
Refund Review
Returned items are inspected before an eligible refund is approved.
RETURN ELIGIBILITY
What Can Be Returned?
To be considered for a return, the product should be in the same condition in which it was received.
Clothing, footwear, handbags and other products should show no evidence of use or wear.
All original tags, labels and protective materials should remain attached where applicable.
Shoes, handbags and accessories should be returned with any original boxes, dust bags, packaging or included accessories.
Items should be free from stains, odors, makeup, alterations, scratches, damage or other signs of use.
BEFORE RETURNING
Please Contact Vireza Before Sending Anything Back
Do not mail a return without first contacting our customer care team. Return instructions and the appropriate return destination will be provided after your request has been reviewed.
Sending an item without authorization may delay processing or make it difficult to correctly identify the return.
HOW IT WORKS
Returning An Item
Contact Us
Email info@vireza.com within 30 days of delivery and include your order number.
Receive Instructions
Our team will review the request and provide applicable return instructions.
Send Your Return
Package the merchandise securely and use a trackable shipping method where possible.
Inspection & Refund
Once received, the item is inspected and you will be notified regarding your refund.
RETURN SHIPPING
Sending Your Return
Unless an item arrived damaged, defective or incorrect, customers are generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by law or specifically confirmed by Vireza.
We recommend keeping proof of shipment and using a trackable service. Vireza cannot be responsible for return packages that are lost or damaged while being sent back to us.
EXCEPTIONS
Non-Returnable Items
Certain products may not be eligible for return for hygiene, personalization or final-sale reasons.
Products clearly marked Final Sale may not be eligible for return.
Gift cards are generally non-returnable and non-refundable.
Customized or personalized merchandise may not be returnable.
Worn, altered, washed or damaged merchandise is not eligible for a standard return.
DAMAGED ITEMS
Something Arrived Damaged?
Contact us as soon as possible and include your order number along with clear photographs of the product and packaging where relevant. Our team will review the issue and provide the appropriate next step.
INCORRECT ITEMS
Received The Wrong Product?
Email info@vireza.com with your order number, details of what you ordered, and photographs of the item received so we can investigate.
EXCHANGES
Need A Different Size Or Style?
If you would like a different size, color or product, contact our team before returning the original item.
Depending on availability and the circumstances of the order, we may be able to assist with an exchange or may ask you to return the original item and place a new order.
REFUNDS
How Refunds Are Processed
Once a returned item arrives, it will be reviewed to confirm that the return conditions have been met.
If the return is approved, the refund will be issued to the original payment method.
After Vireza processes an approved refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
QUICK ANSWERS
Return Questions
Can I return an item after trying it on?
Can I send my return directly to the business address?
Are original shipping charges refunded?
Where will my refund be sent?
START A RETURN
Need To Return Something?
Email our customer care team with your order number, the item you wish to return and the reason for your request.
Request A Return